Refund/Cancellation Policy

1.Important Points

In the event that you need to reschedule or cancel your appointment we ask for a 24 hour notice. In case of cancellations, there will be no refund, but the appointment can be rescheduled to any of our outlets subject to availability. Should a client not arrive for a scheduled appointment without prior notification, the scheduled appointment is deemed cancelled.

The Booking placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –

  1. If the Service could not be delivered within the estimated time while booking the appointment
  2. If the Merchant doesn't accept or cancels the Booking due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of Services, store cannot service online orders at that moment, store is overcrowded, etc.
  3. If Blushover cancels the booking due to reasons not attributable to Buyer, including but not limited to non-availability of merchant, etc.

Blushover reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Blushover is satisfied that the request and same fulfils any of the aforesaid conditions, then Blushover shall process the cancellation request and refund amounts to the Buyer.

As a general rule Buyer shall not be entitled to cancel appointment once placed. Buyer may choose to cancel Order only within 24 hours of the booking being Done. However, subject to Buyer’s previous cancellation history, Blushover reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within 24 hrs followed by suspension of account, as may be necessary in the sole discretion of Blushover.

If Buyer cancels his/her appointment after 24hrs of placing it, Blushover shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Blushover, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is Post-paid, to compensate the Merchants.

Blushover reserves the right to collect a penalty for the appointment constrained to be cancelled by Blushover for reasons not attributable to Blushover, including but not limited to:

  1. in the event if the address provided by Buyer is either wrong or falls outside the delivery zone
  2. failure to contact Buyer by phone or email at the time of delivering the Order booking
  3. failure to deliver Buyer appointment due to lack of information, direction or authorization from Buyer at the time of delivery; or
  4. unavailability of all the services booked by Buyer at the time of booking the appointment; or
  5. unavailability of all the services ordered by Buyer at the time of booking the Order. However, in the unlikely event of an services in an Order being unavailable, Blushover will contact the Buyer on the phone number provided to us at the time of booking the appointment and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

In case of cancellations for the reasons attributable to Blushover or the Merchant, Blushover shall not collect any penalty from the Buyer.

2.APPOINTMENT & CANCELLATIONS
  • It is advisable to book an appointment before visiting Blushover Salon to avoid disappointments.
  • We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.
  • We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be treated as cancelled
3.Variation of the Conditions, Site, Application and Service

We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so.

Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes:

4.Bill Policy

Amount received against any services will not be refunded and can not be redeemed against other service. Deal once sold cannot be exchanged or returned. Blushover Salons is not liable for any loss or damage to any personal belonging and reaction to skin and hair. Offers/ Packages need to be redeemed within stipulated duration of time or they hold expire by default.

PRICES AND AVAILABILITY OF THE SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF AADITA SALON & SPA PRIVATE LIMITED .

5.Opt Out Rights

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall process as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email by writing to us at info@blushover.com

6.Scope and Definitions:

Terms and Condition is made by Blushover Salons (as defined hereinafter) and shall apply to your visit and your use of Services (as defined hereinafter) provided through our Site/ or Application (as defined hereinafter)

Members are hereby allowed to use the Services, subject to acceptance in full, of the Conditions mentioned herein below and any other conditions as specified by Blushover Salons from time to time on the Application/ and or the Site.

Defined Terms “Application” shall mean such mobile applications which are owned, maintained and operated by Blushover Salons and all screenshots, pages appearing, appended, available along with such mobile applications. “Conditions” mean these Terms & Conditions and Privacy Policy of Blushover Salons as notified on the Site and / or the Application. “Blushover Salons” shall mean the offspring company under Aadita Salon & Spa Pvt. Ltd., a company incorporated under the Companies Act 1956 with Corporate Identity Number U74999BR2019PTC040916 and having its registered office at Bagmali Hazipur, Hajipur Vaishali Bihar, India, Pin- 844101, India who owns, operates and maintains the Site and Application. “Privacy Policy” shall mean such privacy policies published on the Site and /or the Application along with these Terms and Conditions.

7.Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Blushover Salon and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability, with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Please note that the images used are for representation purpose only. Any reliance you place on such information is therefore strictly at your own risk. In no event we will be liable for any loss or damage, including without limitation, indirect or consequential, or any damage whatsoever arising from or in connection with the use of this website. Through this website you may be able to link to other websites which are not under the control of Blushover Salon. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Blushover Salon takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.